1 What does the Price include?
+ Our price is quoted in US dollars. This selling price includes tax and services charge but DOES NOT includes Bank fee when you pay by Credit Card.
+ Some price is quoted per person and some quoted per cabin but it mentioned clearly when you input specific date and number of traveling people.
+ Cruise Rate includes accommodation on board, meals and entrance fee in Halong bay.
+ Some cruise offer included transportation Hanoi to Halong Bay and vice versa by shuttle bus and some does not. It will indicated clearly when you make reservation.
+ Private transportation by private car Hanoi – Halong Bay –Hanoi does not include in the Cruise rate.
+ Make sure you read and understand all mentioned in Inclusion and Exclusion.
2 How to make a reservation?
When you Check Cruise Rate, please input Travel Date and number of traveling people, it shows rate of the day. It also shows choices for transfer from Hanoi to Halong Bay and return and give you total amount of the trip.
When you process the booking, our Cruise Specialist will make reservation and send you confirmed services. Make sure you input correct email and also your phone number (in case the email does not reach to you properly)
3 How does booking process?
- Check Rate:
When you choose your favorite cruise, you input the travel date and number of traveling people.
You will get the rate of all cabin type. You could also re-arrange the rooming if the auto arrangement does not match your requirement.
Choose the cabin you want and submit the booking.
- Check availability & Deposit
When we receive your booking details, our specialist will check availability and inform you immediately the result and send you a secured link for deposit 30% of the tour value. You will get the services confirmation as soon as we got your deposit.
With the amount of money less than US$500 or urgent booking or some specific promotion, the full payment is required.
When we got your deposit, our Cruise specialist will send you service confirmation and receipt. Note: Your booking will NOT be confirmed until you receive our Confirmation Email.
- Balance payment & Cruise Halong Bay
Before depart to Halong Bay, Our Cruise specialist will meet you and hand to you all travel document and collect the balance. The payment will be settled in full before the trip.
4 How can I make a special request?
If you have any special requirement, please fill in the form at the end or email directly to us. We will be trying to support you as much as we can.
5 Do I need to pay the deposit?
The deposit is required to guarantee your reservation (tours, hotels, transfer, etc.). After receiving your deposit, we're going to reserve the services for you. So the deposit is required to secure your booking. Normally, deposit 30% of tour value will be required. For some urgent cases or special types of promotion, full payment is required at the booking time.