FAQs

All meals are included as mentioned in the itinerary (not include beverages). Once you book the trip with us, please advise us your food allergy or any special dietary to let us arrange meals for you accordingly.

We would like to provide you some information about electrical converter/ adapters in Halong Bay Cruise as below:
The plug we use for electrical devices is adaptor of 220V - 50Hz and two - pin plugs, Please check out the picture from the attached file.

For your comfort we will select the hotel category based you your interest and travel budget. To ensure the service for your trip, we only select cruise from 3 stars up. They are all cruise with nice cabins, good service, and nice food, and well maintained to guarantee you will have a comfortable trip.

The transportation would be private car or van. Depend on group size we would sellect the suitable transportation type for your trip. Normally, group from 1 – 2 persons is 4 or seat car (Camry/ Altis/ Toyota Furtuna), from 3 – 7 persons is 16 seats car (Ford Transit)… We will arrange an experienced driver to accompany your group through the trip.
Vietnamese food is distinct and unforgettable. The cuisine relies on a balance of salty, sweet, sour and hot flavours, achieved through use of nuoc mam, a fermented fish sauce, cane sugar, the juice of kalamansi citrus fruit or tamarind and chilli peppers. Dishes use plenty of fresh herbs but tend not to be overly spicy, as chilli sauces are served separately. We’ve picked ten essential Vietnamese foods everyone should try.
Goi cuon
Vietnam’s most famous dish: translucent spring rolls packed with greens, coriander and various combinations of minced pork, shrimp or crab. In some places they’re served with a bowl of lettuce and/or mint. A southern variation has barbecued strips of pork wrapped up with green banana and star fruit, and then dunked in a rich peanut sauce – every bit as tasty as it sounds.
Banh mi
This baguette sandwich filled with greens and a choice of fillings, including paté and freshly made omelette, is so good it’s been imitated around the world.
Banh xeo
These enormous, cheap and filling Vietnamese pancakes translate (banh xeo means “sizzling pancake”) pancake contain shrimp, pork, bean sprouts and egg, which is then fried, wrapped in rice paper with greens and dunked in a spicy sauce before eaten.
Bun cha
A Hanoi specialty, you’ll find bun cha at food stalls and street kitchens across the city. Essentially a small hamburger, the pork patties are barbecued on an open charcoal brazier and served on a bed of cold rice noodles with assorted foliage and a slightly sweetish sauce.
Pho
Vietnam’s national dish a the country’s great staple is pho (pronounced “fur”), a noodle soup eaten at any time of day but primarily at breakfast. The basic bowl of pho consists of a light beef or chicken broth flavoured with ginger and coriander, to which are added broad, flat rice noodles, spring onions and slivers of chicken, pork or beef.
Cao lau
Central Vietnam does it best. Among Hoi An’s tasty specialities is cao lau, a mouthwatering bowlful of thick rice-flour noodles, bean sprouts and pork-rind croutons in a light soup flavoured with mint and star anise, topped with thin slices of pork and served with grilled rice-flour crackers or sprinkled with crispy rice paper.
Cha ca
Seafood dishes are among the standouts of Vietnamese cuisine. Cha ca, reportedly devised in Hanoi, is perhaps the best known. It sees white fish sautéed in butter with dill and spring onions, then served with rice noodles and a scatering of peanuts.
Mi Quang
This unheralded and affordable noodle dish is a Hanoi specialty. Ingredients vary by establishment, but expect to see a simple bowl of meat noodles enlivened by additions like flavoursome oils, fresh sprigs of leaves, shrimp, peanuts, mint and quail eggs.
Nom hoa chuoi
Vegetarians rejoice. Nom hua chuoi, or banana-flower salad, is a great meat-free option.
Lime and chili are the key flavors and add a refreshing punch to the shredded veg.
Com tam
Com tam, “broken rice”, is a street-stand favourite. Recipes vary, but you’ll often find it served with barbecued pork or beef and a fried egg.
Almost cruises we provide is suitable for families to travel. We have families’ rooms that fit perfectly for families with children. Our cruise is also safe and our staffs is very helpful.
Vietnam is a good choice for solo travelers as Vietnam is very friendly country and it safe for solo travelers even women. You will not feel lonely as you will have time to discover the beauty of nature, culture and communicate with local people here.
At this moment, Our Halong Bay Cruise departs from 3 Ports:
Tuan Chau port: Located in Quang Ninh Province, 4 hours drive from Noi Bai airport
Hon Gai Port: Located in Quang Ninh Province, 4 hours drive from Noi Bai airport
Got Pier: Located in Hai Phong Province, 2,5 hours drive from Noi Bai airport
Our cruises will start from 12:00 PM to 12:15 PM.
You could take a taxi or book the private transfer with us. Private transfer is highly recommended as our driver know where to drop you off so it will shorten the time you travel on road.
Tipping is not compulsory, however, it is recommended to tip your tour guides/drivers/ if you are happy with their work. It is difficult to advise you how much you would tip them, we might suggest you spend the bonus from $5 – $10 per driver per day and $10 - $15 per guide per day. In fact, they do not care much about it but if they got, it will be a huge encouragement for them to do their business. It is fine when they get tipping in USD or AUD (or anything else).
Our support team, guides, and drivers have been carefully selected and trained to ensure that your visit to Vietnam lingers as warm and pleasant memory for many years to come!
It is hard to say how far you should book your trip. But it would be the best if you can book the trip right when your international flights are ready. If your travel date is in PEAK SEASON, flights, hotels will be fully booked very soon, especially good hotels and beach hotels. Therefore, we highly recommend you to reserve the services as soon as possible to avoid fully booking and disappointment. We do not reserve any services until receiving your booking and deposit.
You should bring BRAND NEW USD NOTES (no fold or any mark on it) to Asia and exchange into local currencies at airports/hotels. On your arrival, our people will help you with money exchange for your personal expenses there. You can also withdraw money from ATMs. Debit/Credit cards are also accepted at hotels/restaurants in big cities. Euros is not popular so don’t bring them.
The official currency in Vietnam is Dong. The Dong is non-convertible and in March 2018 trades at approximately 22,700 to USD. You can use the website of Vietcombank to see the daily exchange rate. The US dollar, preferably crisp clean bills, is widely accepted among major shops and restaurants. The downside to this is that the prices will be converted from Dong at the vendor's chosen exchange rate, which may or may not be close to the official exchange rate, and will be rounded up to the nearest USD, making it more expensive than the cost in Dong.
In Vietnam the most popular payment method is in cash, therefore the best you should bring along cash. Now you also can use credit card to pay in some big hotel and shopping mall, Mini Mart but for small shops, they just accept cash. Traveler’s checks is not popular and not accepted here.
In many instances, paying by credit card may not be an available option or may not be cost effective, but there are certain advantages to paying with a credit card. The first is that Visa and Master Card give you the best exchange rate of the week. The exchange rate that they will give you is better than what you get for cash at the banks. Another important consideration when paying for things with credit card is that there is often inherent insurance provided by either the charge card company (Visa/ Master Card) or your credit card company. For large amount items such as hotels or flights, it may be beneficial to use your credit card, just in case or dispute all sorts of things if you pay by credit card – hotel burglary, fraudulent transactions, insurance for jewelry purchases and more. However, be very aware of the transaction fees and the associated costs, because the cost of using your credit card in Vietnam may not be justified.
Please be advised that the SIM card (GSM) for phone is cheap and easy to purchase here. However, if your phone is locked (CDMA) and has no SIM card, you might not use it here or have to use roaming service. In Halong Bay, sometimes the signal is very weak or disconnected.
Passport is a must when you travel abroad, not only Vietnam.
Please be informed that VISA to Vietnam is required to almost all visitors. You can apply for Vietnam Visa at any Vietnam embassies and Consulates abroad.
For more Vietnam visa information visit: https://www.travelvietnam.com/visa.html
Reunified Vietnam follows UTC+7, which is 7 hours ahead of Greenwich Mean Time and Coordinated Universal Time.
Travel insurance is useful and highly recommended. However, it is not included in the tour package. Also, we do not provide this service as the procedure can be long, complicated and tiring. Therefore you are recommended to contact the insurance company in your country for best supports.