Ambassador Cruise

• Free Shuttle Bus Hanoi- Halong Bay - Hanoi.
• Welcome drink & snack.
• In house English speaking tour guide.
• Luxury cabin with A/C.
• Full meals onboard: 01 lunch, 01 dinner, 01 breakfast for 2 days/1night. And 02 lunches, 02 dinners, 02 breakfasts for 3 days/2 nights.
• Tai Chi session.
• Cooking demonstration.
• Free Kayak service in 3-day/2-night program.
• Sightseeing tickets.
• Insurance.

• Private Transfer Hanoi- Halong Bay- Hanoi.
• Visa arrangements.
• Kayak (in 2-day/1-night program).
• Beauty spa services and massage.
• Tips and other personal expenses.
• All other services not clearly mentioned in the inclusions.

Cancellation will be charged as follow:
+ More than 15 days prior check in date. No charge.
+ 7-14 days before check in date: 50% on total value of the trip charged.
+ Within 1-6 days before check in date: 100% on total charged.
+ No-Show: 100% on total charge.
Cancellation have to be sent and received by cruise specialist of Halong Bay Cruise in writing (By email or fax)

Deposit & Payment:
- A deposit of 30% of the tour price per person by credit card or bank transfer plus bank charges is required upon confirmation of your booking (if this amount is less than US$ 500, the full payment will be applied).
- The balance will be paid 15 days prior to the check in date, or you can pay us upon arrival in cash or credit card when we meet in Hanoi.
- Deposit or full payment could be settled via our secured online payment system (SSL).Refund & Cancellation:
• Cancellation will be charged as follow:
- From 1-3 cabins:
+ 3 days prior to the arrival: No charge.
+ Less than 3 days prior to the arrival: 100% of the total rate charged.
+ No-Show: Will be charged in full.
- From 4-6 cabins:
+ More than 14 days prior to the arrival: No charge.
+ From 14 to 7 days prior to the arrival: 50% of the total rate charged.
+ Less than 7 days prior to the arrival: 100% of the total rate charged.
+ No-Show: Will be charged in full.
- From 7 cabins or more:
+ More than 45 days prior to the arrival: No charge.
+ More than 45 to 31 days prior to the arrival: 25% of the total rate charged.
+ From 30 to 21 days prior to the arrival: 50% of the total rate charged.
+ From 20 to 10 days prior to the arrival: 75% of the total rate charged.
+ Less than 10 days prior to the arrival: 100% of the total rate charged.
+ No-Show: Will be charged in full.
• Cancellation charges apply for each cancelled number of confirmed cabins
• Cancellation must be sent to and confirmed by Vietnam Travel's cruise specialist in writing (by email or fax).Child Policy (to be confirmed upon reservation and subject to availability):
- Child 5-12 years old: US$ 65 for 01 Child from 5-12 years old is charged (sharing bed with parents) for 2 days/ 1 night program.
- Child 5-12 years old: US$ 150 for 01 Child from 5-12 years old is charged (sharing bed with parents) for 3 days/ 2 nights program.
- US$ 25 is a surcharge if an extra bed is required for FOC child in 2 days/1 night program.
- US$ 35 is a surcharge if an extra bed is required for FOC child in 3 days/2 nights program.
- Only 01 child under 5 years old and 01 child under 12 years old are allowed to share cabin with parents.
- FOC sharing parent's bed is applied to only 01 child under 6 years old.
- Extra bed for 01 child 5 - 12 years old: 40% of the double room charge will be applied.
- Single cabin rate is applied for child if occupy 01 cabin.
- FOC baby cot for infant (subject to availability).Other Policies:
- Check-in time starts at 11:30 AM. Check-out by 10:30 AM.
- Charges for extra guests may apply and vary according to property policy.
- Advance registration is required with full name, date of birth, nationality, gender, passport number and visa expiry date for all passengers. A valid passport is required upon check-in. Otherwise, boarding may be denied by the port authority.
- A cash deposit, credit card or debit card for incidental charges and government-issued photo identification/ passport are required upon check-in.
- Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Extra bed is subject to availability for adult only at 50% charge of DBL/TWN cabin rate.Notes: Due to cruising conditions, itineraries may change without prior notice. Wi-Fi is available in the restaurant/bar area, but internet connectivity is limited due to the geography of Halong. Thank you for your understanding.