- Testimonials
Testimonials
What our customers have to say...
We take customers' feedback very seriously and we enjoy reading post-trip emails. The compliments are what drive us forward and the complain helps us perfect our services. This is what our guests have been telling us about their trip booked on our website. Read the reviews and check the gallery - you will know better about us than anything else.
Package Sofitel Legend Metropole Hotel and Halong Violet Cruise (From 10 to 14 February 2017)
Hi Giang Sorry Lena’s e-mail is not working so sorry in the delay in replying to you. Firstly thank you for the lovely gifts and a huge thank you for arranging the trip we really enjoyed it. Violet was a great Boat, the Food, Staff and the care shown was brilliant. Thang, our Driver there and back was really good, friendly and very safe which we really appreciated. Great trip and we will recommend your services to friends. Best regards
Starlight cruise 2 days/ 1 night from 29 December 2016 to 30 December 2016
Hello Hanh, We are now back in Germany. And we would like to thank you for your excellent organization of the Cruise....and other support. We really enjoyed the Cruise. It was super and very interesting for us. Anyway Vietnam people are very friendly, we had a good time. Thanks again We wish you a happy New Year 2017 stay happy and healthy. Regards
Halong Signature cruise 2 days/ 1night from 29 December 2016 to 30 December 2016
Hanh, thank you so much for helping with a fantastic trip to Ha Long bay. The cruise was amazing and the people at Signature were tge best. You've helped make the trip a memorable one and should I travel this way in the future I will be sure to see what other tours you can assist with. Now off to Phu Quoc for some rest. Have a great 2017 and thanks again.
Mekong Delta Trip on 27 December 2016
Dear Giang Duong, Many thanks for your best wishes. The trip to the Mekong delta has been great and our guide lovely! Thank you very much again and have a great day! Best regards,
Halong Bay 3 days trip on Orchid Cruise from 23 December to 25 December 2016
Hi Giang, It was also a pleasure for us Meeting you in Hanoi. We really enjoyed Orchid cruise, it's was Amazing.
Vietnam Discovery 15 Days (From 21 November to 5 December 2016)
Good afternoon Miss Duong. Thank you for a great trip we both enjoyed the whole 15 days. The drivers and the tour guides were brilliant.
The Au Co Cruise – from 15-17 Sept 16
The follow up by Ms Tra Le was appreciated and professional. Cruise itself was very enjoyable however we noticed during our cruise the complimentary wifi was not working at all.
HANOI – NINH BINH – HALONG BAY 5 days 4 nights program from 04 September 2016 to 08 September 2016.
Our travel consultant, Ms Hanh Nguyen, is very patient and customer centric. She followed up with our request promptly. Our accommodation was wonderful! Many of our rooms in different hotel/cruise were upgraded to higher grade. Our tour guide, Mr Xuan Hoang, is very committed and willing to put in extra miles to meet our request. Well done for the wonderful services provided!
Package of Hanoi – Cruise Halong Oriental Sails 4 Days/ 3 Nights from 31 August to 3 September 2016.
Very nice tour, incredible ! Everything was ok. Thanks
Dragon Legend Cruise – from 26-27 Aug 16
Dear Tra Le, Thank you! The cruise was great; we will leave a very good review on TripAdvisor Best Regards,
Package Hanoi – Halong – Ninh Binh from 4-8 Aug 16
Hello Tra Le, The trip was really good. We were very happy with the guide who is very kind and the suggested places to visit. We loved the Emeralda hotel and area. Thank you for arranging our trip. I will certainly recommend your company. Best
3 Days 2 Nights program on Ginger Cruise from 8 July to 10 July 2016.
Dear Giang. We had a great time. And great service. Thank you so much!!! Beat regards
Jasmine cruise 3 days (3-5 Jul 2016)
Dear Vicky, Thanks again for all your assistance with our Ha Long Bay cruise and transport. Everything went extremely smoothly, the drivers were prompt and efficient, and we would have no hesitation in recommending the 3 day Halong Jasmine cruise, it was superb. Best wishes to your and your company. Regards,
Halong bay – Sapa 6 days (12-17 Jun 2016)
Dearest Vicky Just want to say a giant thank you for all your help and the brilliant programme you put together for my husband and me. We have had such a great time in Halong Bay and Sapa, and have loved the people we have met. - SO lovely seeing Mr Thanh again this morning, a very special man. I would always recommend you to anyone we may know going to Vietnam in the future. Thanks Vicky for everything you are amazing. Have a lovely day. ^-^ Kindest regards
Violet cruise 3 days (6-8 Jun 2016)
Thank you Vicky! Our tour was perfect... The food was phenomenal and Halong Bay is spectacularly beautiful!!
Signature Royal Cruise – from 2-4 Apr 16
Hi Tra Le, I just want to send a quick note to say thanks for all the help in planning our trip. We had a wonderful time, and everything worked out as planned. In particular, I want to call out the driver that you arranged. Despite the rain and the heavy traffic, we never felt uncomfortable – he was such a safe driver! Thanks again,
Halong Bay cruise 2 Days 1 Night
Dear Giang Thank you for booking the trip. We had a lot of fun, and Halong bay is beautiful. The cruise was well organized, the guide was helpful and the rooms were very clean. Thank you for your help!
Hanoi & Violet cruise 6 days (7-12 Feb 2016)
Dear Vicky I was just going to email you and you sent your email! We had a wonderful time in Vietnam thanks to all your excellent arrangements. The transfers worked like clockwork and the cars and drivers and tour guide on Thursday were all so good. The Violet was just fabulous and we got the Dragon Suite! We had perfect weather in Halong Bay and we are so glad we did not try to do it in one day and that we were able to spend the night on the boat. The lighting in the sunset and sunrise times was spectacular. We have so many beautiful photos to preserve our memories. We did buy some art too and enjoyed visiting the Humanities Center which is half way to Halong Bay and also again in Hanoi. Next on our list is Cambodia and possibly Ho Chi Minh and we will be contacting you when we decide to plan a trip to those places. Kind regards
Indochina Sails cruise 2 days (22-23 Dec 2015)
Dear Nga Phan, Thank you very much for your excellent service. We thoroughly enjoyed our cruise in Halong Bay All the best
Violet cruise 3 days (21-23 Nov 2015)
Dear Vicky, Thank you very much for your mail, Our trip to Halong Bay on The Violet was an excellent and an extraordinary experience There is nothing more we may ask for a better experience Thank you so much..you did a great job to organize everything.. Hope to be back again My profound thanks to you Best
Indochina Sails cruise from 13th Aug to 15th Aug 2015
Dear Ms Tra Le, Every staff member was incredibly kind, friendly, and professional. Their attempts to get to know each of us personally in the short amount of time we were there made us feel welcomed and comfortable, and we were sad to say goodbye. The service was unparalleled. The junk itself was by far the most luxurious of any that we observed and we were more than comfortable during our cruise. Thank you so much for a wonderful trip!
Indochina Sails cruise from 13th Aug to 14th Aug 2015
Dear Ms Tra Le, Staff very good and Indochina Sails Premium boat was very impressive. Everything thoroughly well organised and no stress. Plus prices for drinks on boat were reasonable which was good to see.
Package 7days 6 nights - Movenpick Hotel in Hanoi and Indochina Sails cruise from 24th July to 30th July 2015
Dear Ms Tra Le, I m having my last breakfast before flying to Singapore. I'd like to thank you & your team for making my stay in Vietnam very pleasant. I will come back! Best regards,
Indochina Sails cruise from 3rd June to 4th June 2015
Hi Tra Le, Was nervous booking over the internet. Tra Le was extremely polite and helpful and provided me confidence to continue the booking. All information provided was accurate. Tra Le was prompt with replying to emails and punctual at time of meeting at hotel to finalise the booking and payment. The driver was very good and safe driving skills. The cruise personnel Annie and Tommy were amazing. How lucky to have wonderful staff. They made us feel very special and gave all passengers equal attention. They ensured everyone was having a great time. Their humour was excellent. The only disappointment with the trip was disembarking and having to wait over an hour for transport back to Hanoi. Return transport immediately after disembarkation really needs to be considered as a priority.
Halong Violet cruise from 2nd June to 4th June 2015
Dear Ms Tra Le It was a fantastic trip- thanks! We stayed in the Dragon suite for a night as both Dragon and Phoenix were occupied by guests that had arrived the day before. So Tom (Violet Supervisor) gave us Moon on the first night and moved us to Dragon on the second night. Mr Tanh is a good driver and we recommend him highly. Thank you for your service and support which has been consistently good. You will hear from me again. Do not hesitate to send me some good offers when you have them. They can cover Myanmar, Laos & Cambodia, and of course Vietnam. Very best wishes
Indochina Sails cruise from 29th May to 30th May 2015
Dear Tra Le, I had been travelling in Asia for the 2 weeks and Halong Bay was our last destination. And my dear friends birthday. The tour guide (Happy Buddah- aka Tuan) made great efforts to make the evening special complete with singing, guitar and cake with sparklers - the food was spectacular and attentive service on board. THANK YOU!! so much. It was an wonderful end to an amazing trip.
Valentine Premium cruise from 6th May to 7th May 2015
Dear Tra Le, Our butler Thuan was exceptional - outstanding service, politeness and friendliness. He is to be highly recommended
Halong Violet cruise from 2nd May to 3rd May 2015
Dear Tra Le, The overall trip was very pleasant and well organized. The staff were very attentive, friendly and professional.
Halong Violet cruise from 1st May to 2nd May 2015
Dear Tra Le, We had two wonderful days on Violet and especially we enjoyed the hospitality of staff on the boat. Violet is a boat with class and we like the style for decoration and the upper deck is absolutely lovely to spend time on. Thank you for 2 wonderful days - we will for sure and already did recommend Violet to our friends!
Halong Jasmine cruise from 30th Apr to 2nd May 2015
Dear Ms Tra Le, Thank you very much for your assistance and efficiency in organising our transfers and cruise in Ha Long Bay. Great trip and management of the tours was very good. Halong Jasmine cruise was very clean and food was very good. I will recommend your services in Australia to friends and colleagues Regards
Halong Jasmine cruise from 27th Apr to 29th Apr 2015
Dear Tra Le, We had a great trip on the Jasmine. regarding our consultant, Tra Le, the service she provided was excellent. Her reply to all questions via email was always very promt and professional. The service from all staff on the Jasmine was also very good. We were very impressed with the food, which exceeded expectations.
The Au Co cruise from 27th Apr to 29th Apr 2015
Thank You Tra Le, Everything was absolutely Amazing and the staff was incredible especially the chef as the food was divine. Thank you for a great experience.
Halong Violet cruise from 26th Apr to 27th Apr 2015
Dear Tra Le, My wife and I could have really wonderful and relaxed time during the journey. Though I heard from you that English by driver is very basic but his English was very good and we could enjoy the drive. The staff on the ship was professional and had enough hospitality. Food was very good. Hope that we have chance to meet you in near future.
Halong Signature cruise from 23rd Apr to 24th Apr 2015
Dear Tra Le, Our trip was great. I can not think of anything that needed improving.
Halong Ginger cruise from 10th Apr to 12th Apr 2015
Hi Tra Le, Loved the trip. Room was comfortable. The pick up and return to hotel went very smoothly.
Package Vietnam and Cambodia 18days 17nights from 4th Apr to 21st Apr 2015
Dear Tra, We have now returned safely back home after an excellent holiday. I would like to thank you and your company for a well organised trip with an extensive and excellent itinerary. All went off really well. I will certainly recommend the company to travellers wishing to visit your fascinating country. Best wishes,
Halong Violet from 2nd Apr to 4th Apr 2015
Hi Tra Le, From the moment we were picked up from our hotel in Hanoi, the car was good, the driver professional. The boat trip was wonderful and the staff were all excellent. Food was outstanding and the presentation was 5*. Your specialist and all the staff made this trip special for us when we celebrated out 25th wedding anniversary. At dinner on the first night on the boat, we were presented with a cake from the staff to celebrate and this was shared with all the guests. Everything was magical. Thank you everyone.
Halong Violet cruise from 31st March to 2nd Apr 2015
Dear Tra Le, We had just completed a Viking River Cruise from Ho Chi Minh City to Hanoi and wanted to see Halong Bay before departing the country. The quality of the ship and the people exceeded our expectations. We could not have been more pleased. But Ms. Tra Le made the trip perfect. She was in contract with us before the trip and made everything easy. During the trip she continued to stay in contract with us and even arranged for us to keep the same driver for the trip back to Hanoi. We will recommend the Violet and Ms. Tra Le to all our friends. Thank you for the wonderful experience!!!! And if you ever come to this part of the world just let us know, and we will show you around!!!!
Halong Violet cruise from 28th Jan 2015 – 29th Jan 2015
Hello Tra Le, Thanks so much for a great sail! It was wonderful. The crew of the Violet were spectacular.
Halong Jasmine cruise from 31st Dec 2014 to 2nd Jan 2015
Dear Ms. Le, We have largely been and done most everything all over the world but must say the service and implementation from you and your co-workers of our Halong trip was something we have not experienced anywhere before. You took it to a whole new level! We are so pleased, amazed and grateful so we want to send a BIG THANK YOU to all of you! 11 out of 10 stars! Kindest regards
Halong Pelican cruise from 31st Dec 2014 to 2nd Jan 2015
Dear Tra Le, Good evening, we held my wife and I even thank you for that magical moment that we spent on the boat pelican 1. The suite was perfect, beautiful excursions, very very friendly passengers. In short an extraordinary mixture to start the year 2015. Great big thank you to the crew that was to a very great kindness and above all a big congratulations to his manager mister son who orchestrated all of a master hand. Thank you very much.
Halong Violet cruise from 23rd Dec to 24th Dec 2014
Dear Tra Le, Thank you for booking our amazing trip to Halong Bay. The boat, Halong Violet, was superb, the food and service was excellent and our driver was excellent. Regards Debbie Davies
Indochina Sails cruise from 24th Nov 2014 to 25th Nov 2014
Dear Ms Tra Le, Hello! We hope you are well and wanted to thank you (belatedly) for a fantastic time we had on your cruise. You kindly met us at the Hanoi Moevenpick at 07.50 Am on 24th Nov 2014 for an overnight cruise. What an amazing time we had!! Duong was a brilliant host and the drivers were both amazing. Thank you again
Hanoi – Halong (2,4-7 May 2015, Violet cruise)
Dear Vicky, We are now back to Tokyo. This is to say that we were very happy of our Halong Bay Cruise. We particularly liked the Cat Ba natural park and staying 2 nights on the boat. The staff was friendly, the food good (a bit too much dishes for me, soup and starter and main dish), the boat was comfortable and beautifully decorated. All the van transfers were also fine. I only have to thank you and all the staff for making this trip a wonderful and unforgettable family journey in Vietnam. With my best regards,
Package 4days 3nights Hanoi – Halong Bay from 26th Sept to 29th Sept 2014
Dear Ms. Tra Le, I want to express my gratitude for helping us book our Halong Bay cruise. We had a great time last weekend. The Halong Jasmine lived up to its promise of a beautiful and memorable experience at Halong Bay. Once again, big thanks. Regards,
Halong Violet from 29th June to 30th June 2014
Hello Tra Le Thank you so much for a wonderful vacation on the Halong Violet. The staff were excellent, so helpful and perfect service. Thanks again
Hanoi – Halong bay package 5 days from 17th – 21st Apr 2014
Hi Vicky, Ya we enjoyed very much throughout the trip, be it on the cruise or our days in Hanoi, it will be truly a nice memory for us to remember =) Gondola hotel is nice with their helpful and friendly staff, with the rate we paying, the hotel is definitely doing much better and exceed our expectations =) and the location is perfect too ! walking distance to the nearest tourism spot and yet managed to avoid the busy traffic on street ! =) We thank you so much for your help throughout our trip planning and reservation. Look forward to revisit in other time. Thanks again Vicky ! Have a good day =)
Halong Jasmine cruise from 24 February 2014 to 26 February 2014.
Hi Ms. Nguyen, I wanted to take a minute to truly thank you and let your company know how great of an experience and superior service you provided my boyfriend and I with regarding our trip to Halong bay. We have been traveling Southeast Asia for 2 months and YOU made our trip to Halong bay the most memorable by going above & beyond what any customer service professional has done thus far. You were extremely prompt with every email & when the original cruise was not available, you were very quick to come up with a fantastic solution. Meeting you today was a great pleasure. You were dressed extremely professional and I am truly touched with how genuine, professional & kind you were. You exceeded expectations by giving great recommendations about Hanoi and I appreciated your true concern & commitment to our travels. You will be the FIRST person we contact regarding all of our travels in Southeast Asia. Thank you for the service you provided us and we truly appreciate professionals like you who take pride in their work and follows through 100% of the time. Sincerely,
Halong Day cruise from 19 December 2013.
Dear Ms Hanh, I had an excellent day yesterday and hope to return to Halong Bay next year when my wife's back is better so that she can also enjoy what was a delightful experience. Thank you for the first class arrangements. With all good wishes,
Halong Ginger cruise from 27 August to 28 August 2013
Dear Hanh Back home in Germany I would like to thank you again for the wonderful tour in on the Ginger cruise in Halong Bay.
Halong Ginger cruise from 14 August to 16 August 2013
Dear Hahn, We are just back from the tour you proposed and organized, it was very interesting and the service was perfect, thank you!
Violet cruise 3 days from 15th – 17th Jul 2013
Dear Vicky, Thank you very much for arranging the wonderful tour with the violet. Although the weather on the second day was not good, had to skip the cycling tour, rest was perfect. We were sleeping in the Phoenix suite, so no complaints. Thank you very much, I'll recommend you to other people. Best regards,
Violet cruise – June 2013
Dearest Hanh: Thank you so much for arranging the tour for us today. We had a fabulous trip on the Violet. We had a wonderful time and Hua and the driver were both very good. I will recommend you and your organization to anyone coming to Vietnam. It has been a great experience for us. We will be back. It was nice to meet you and I hope we can stay in touch. You are a great representative of your company. All my best wishes for your future. Your friend
Violet Cruise- April 2013
Dear Ms Nguyen , Thank you for bidding farewell to me and my family on our way back to Hanoi. The Ha Long Bay cruise was really a life time experience for us especially when we were treated like VIPs: exclusive shuttle bus service to and from Ha Long Bay as well as Phoenix cabin accommodation on the Violet. The on board cuisine was especially worth appraised as it surpasses any of the dishes we have come across either in Intercontinental Hotel or Ly Club. We should have missed a lot in our short stay and I am sure we will revisit Hanoi in the not too distant future. Meanwhile, if you are by any chance coming to Hong Kong, do inform me and I am happy to be your host and show you around.
Jasmine cruise – April 2013
Dear Hanh, We wanted to thank you again for your assistance in booking the cruise. The Halong Jasmine is excellent and we both thoroughly enjoyed! The food was great and the staff on board extremely professional and friendly. I will definitely recommend your services and Halong Jasmine to friends and family who travel to Vietnam. (This is how I found out about your company and the Halong Jasmine!). Thanks and kind regards,
Halong Violet cruise – March 2013
Dear Tra Le, Thank you once again for your nice arrangement & hospitality during our stay in Vietnam last week. I would like to convey the appreciations from my travel mates, that they all had a great time there. Please kindly send all the crew members on board Halong Violet our sincere note of thanks, telling them that they did a really nice job to have made our stay a memorable one, because everything had been well arranged, the boat, the program, the cruise, the food, and everything. That was a nice holiday we all had, and please accept our sincere appreciation to all that you all have done. Kindly keep me in your mailing list and update me with future “products”, as I have heard that new boats may be coming into service, while we all are aiming at returning for more cruises in the future. Best Regards,
Halong Violet cruise – Feb 2013
Dear Miss Tra Le, We would like to thank you for everything that you arranged for us at such short notice for our trip on Halong Bay. The driver and his vehicle that you organized were excellent, efficient and on time. Thank you once again Best Regards,
Halong Violet cruise – Nov 2012
Dear Tra Le, I would like to thank you! We had a wonderful stay on the Violet, we even got the Dragon suite. Thanks to your reliable driver, the car rides were also joyable. Sincerely,
Halong Jasmine cruise – Aug 2012
Dear Ms Tra Le, I am writing to thank you very much for organising our wonderful cruise on the Jasmine. Everything was arranged very well. The driver was a very lovely, safe driver, thank you for that. The Jasmine boat was very good and all the crew were friendly and professional. We recommend your company to organise a cruise to Halong Bay, it is a beautiful and memorable experience. Thank you again,
Halong Jasmine cruise – Jan 2012
Hello Tra Le, We have just returned from our wonderful cruise on Halong Bay. The boat and staff were fabulous and they upgraded the children to the suite opposite us! Just wanted to thank you so much for your extremely prompt and professional service. I will definitely recommend you to all of our friends and send a review to TripAdvisor. Warm regards,
Halong Paradise Luxury and Silk Path Hotel - Jan, 2012
Dear Miss TRA LE I am back in my country and i would like to thank you for this great week you arranged for me and my friends. Halong Bay was simply great and unforgettable. Unfortunately we could not meet again before our departure nevertheless I wish you always happiness in your life Tthank you
Halong Jasmine - Amanda Briggs – Australia
Hello Tra Le ! Just wanted to write and thank you for helping create such a wonderful trip! We had a great time; the cruise was lovely and Halong Bay is so beautiful. We truly appreciate all your help in making everything run so smoothly and helping us with the organization of our little holiday. Thank you for making it so memorable for us. Amanda :)
Halong Ginger 2 days
Xin chao Vicky, Thank you for your mail. I had a wonderful time at Halong Bay. It was well organised - perfect!!! This will be my last week in Vietnam, I have to go home :-( All the best for the future! Franzi
Halong Jasmine - Sara Simione - Italian
The cruise was perfect. I really loved my cabin (I just couldn't lock the door... maybe it was broken), the food, the service and the excursions (the fishing village and the surprise cave). Everybody was kind. I will recommend it to all my friends. Sara Simione
Halong Bay Cruise
Dear Vicky, Thank you very, very much for the wonderful, professional handling of our Vietnam vacation. It surpassed our expectations. We were very pleased with the drivers provided, and the cruise was just fantastic! We loved the Maison D'Hanoi Hotel. It was in a perfect location, and the room and dining were exactly right. The staff was extremely professional and helpful. We will definitely recommend your company to our friends and family. Thank you for helping to make our trip to Vietnam a wonderful experience. My best regards, Kathryn Scace
Halong Bay Cruise
Dear Tra Le, Just to let you know my friends and I enjoyed the cruise a lot, especially kayaking in the lagoon. Thanks very much for your recommendation and the useful travel information! We are very happy with your service. Actually, I've already recommended your company to my friends. Thanks Tra Le for giving a hand to my friend for his train ticket to Sapa. Cheers, Anna
Halong Bay Cruise
Hi there Tan! I had a visit from Peter after his holiday. Peter sounded more than happy about the VN trip. He was thrilled that you went out of your way to make his trip very enjoyable. I was sure he would be in good hands. I was just as exciting about VN as Peter was when he told me about his trip. Yes it definitely takes me back to my unforgettable VN experience. It would be lovely to visit Halong bay again. It was definitely the highlight of my VN trip. Though too short. I would like to stay there a few night on the next visit .. on your boat.
Sapa & Halong Bay
Hello Tan, it's Pete Mullen from Adeliade. I hope you and Quynh are both very good it seems like a life time away now, that we came to Vietnam still think a lot about our trip.I was just wondering if you could supply me with daos (guide) email address in Sapa so i can send some photos and keep in touch, we had such a good time in Sapa. Thanks
Halong Cruises
Dear Tan Ed and I want to thank you for all that you did for us during our visit in Viet Nam. You were wonderful to work with, knowledgeable, competent, organized and had great resources. We couldn't have had a nicer visit and getting to meet you was a significant part of our experience. Many thanks and we hope to see you again. All the best,
